Job Details

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Service Delivery Manager

 
Post Date : 2023-12-29 Our IT/E-Business client is looking for a Service Delivery Manager to join they team in Hong Kong.

Job Reference : MHK-13522
Industry : IT/E-Business
Salary Range : $50,000 or Above
Job Location : Hong Kong
Employment Type : Full Time
Qualification : Bachelor
 

Job Responsibilities

  • Ensure Client Satisfaction- Ensure services are delivered according to agreed Service Level Agreements (SLA) and other contractual obligations
  • Establish Relationships with Clients- Establish excellent working relationships with the client representatives who also operate at a regional level within their business typically
  • Manage Delivery of Service- Manage the delivery of service by establishing the relationship with the client, agreeing the points of interaction and escalation, managing the services budget and ensuring the continuous delivery of the service according to the SLA
  • Facilitate Delivery of Service- Facilitate the delivery of the service by establishing the "Single Point of Contact" interface with the client and services organization, agreeing the points of interaction and escalation
  • Manage account Financial Performance- Ensure account financial activities are carried out as required
  • Identify Risks to Solution Implementation- Identify risks to delivery and drive the implementation of the appropriate solution to reduce the likelihood of escalations and/or delivery impact to the client
  • Assist the Sales Organization- Identify opportunities to upsell services and to track other opportunities that may emerge
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    Job Requirements

  • Bachelor Degree in Computer Science, Electronic Engineering or related disciplines
  • Minimum 5 years in information technology services
  • Experience in network operation is preferred
  • Experience in developing cost models, SLAs and contract negotiations highly preferred
  • Valid ITIL v3, PMP certifications highly preferred
  • Must be able to communicate effectively in English and Cantonese
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    Interested parties please send your full resume to resume@motivahk.com AND Personal data collected will be used for recruitment purpose only and all applications will be treated in strict confidence.