Job Details

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Senior Manager

Post Date : 2019-07-24 Our IT/E-Business client is looking for a Senior Manager to join they team in Hong Kong.

Job Reference : MHK-13519
Industry : IT/E-Business
Salary Range : $50,000 or Above
Job Location : Hong Kong
Employment Type : Full Time
Qualification : Diploma

Job Responsibilities

Ensure Client Satisfaction- Ensure services are delivered according to agreed Service Level Agreements (SLA) and other contractual obligations

Establish Relationships with Clients- Establish excellent working relationships with the client representatives who also operate at a regional level within their business typically

Manage Delivery of Service- Manage the delivery of service by establishing the relationship with the client, agreeing the points of interaction and escalation, managing the services budget and ensuring the continuous delivery of the service according to the SLA

Facilitate Delivery of Service- Facilitate the delivery of the service by establishing the "Single Point of Contact" interface with the client and services organization, agreeing the points of interaction and escalation

Manage account Financial Performance- Ensure account financial activities are carried out as required

Identify Risks to Solution Implementation- Identify risks to delivery and drive the implementation of the appropriate solution to reduce the likelihood of escalations and/or delivery impact to the client

Assist the Sales Organization- Identify opportunities to upsell services and to track other opportunities that may emerge

Job Requirements

Bachelor Degree in Computer Science, Electronic Engineering or related disciplines

Minimum 5 years in information technology services

Experience in network operation is preferred

Experience in developing cost models, SLAs and contract negotiations highly preferred

Valid ITIL v3, PMP certifications highly preferred

Must be able to communicate effectively in English and Cantonese

Interested parties please send your full resume to AND Personal data collected will be used for recruitment purpose only and all applications will be treated in strict confidence.