Job Details

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Junior Business Analyst / Project Assistant- Insurance Contact Centre

 
Post Date : 2021-02-18 Our Insurance client is looking for a Junior Business Analyst / Project Assistant- Insurance Contact Centre to join they team in Hung Hom.

Junior Business Analyst / Project Assistant- Insurance Contact Centre

Job Reference : MHK-13633
Industry : Insurance
Salary Range : $10.000 - $14,999
Job Location : Hung Hom
Employment Type : Full Time
Qualification : Diploma
 

Job Responsibilities

-Product day-to-day operations support to Manager in alignment with Contact Centre / Call Centre operations support infrastructure and processes. -Maintain record / documentation of business requirements and operation workflow -Assist in UAT test cases, testing different scenarios on chatbot -Perform general administrative duties including reports preparation and ad hoc tasks as assigned -Assist with ongoing Lean and process improvement projects related to contact centre operating model

Job Requirements

-Higher Diploma or Degree holder in Business or related discipline -2 – 5 years’ client service/ contact centre working experience in Finance Service or Insurance industry -Familiar with processes are required within a contact centre -Knowledge in Chatbot should be an advantage -Proficient in MS Office (Word, Excel and PowerPoint) -Good command of spoken and written English and Chinese




Interested parties please send your full resume to resume@motivahk.com AND Personal data collected will be used for recruitment purpose only and all applications will be treated in strict confidence.