Responsibilities
? Provide IT infrastructure network support/administration – Perform configuration, administration and troubleshooting of resources including VMware, Operating System, Active Directory, DNS and Cloud Infrastructure Service
? Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
? Experience of performing PRTG network Monitoring on system resource utilization, trending, and capacity planning
? Provide Level-2/3 support and troubleshooting to resolve issues
? Administer, monitor, maintain and optimize WAN, LAN and Wi-Fi networks for optimal performance and maximum availability and reliability.
? Ensure all the Network devices (Routers, Switches, Load Balancers, Wireless LAN Controllers) & Firewalls remains in good working condition.
? Configure, troubleshoot, and resolve any issues within Network and Security areas, including performance and capacity issues.
? Taking the lead in updating & documenting all Network configuration, Firmware, Network diagrams and all the cabling for all the End-Devices
? Provide technical support and consultation, conduct procurement and perform project management activities for enhancement and the change in Network and Security configuration
? Define processes to manage the Network infrastructure
? Identify and drive service improvement initiatives to improve overall network operation quality and productivity
? Liaise with vendors and other IT personnel for problem resolution
? Respond promptly to incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated
