Job Details

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Assistant Manager, Customer Contact Centre

Post Date : 2019-07-25 Our Telecommunication client is looking for a Assistant Manager, Customer Contact Centre to join they team in Hong Kong.

Job Reference : MHK-13513
Industry : Telecommunication
Salary Range : $25,000 - $29.999
Job Location : Hong Kong
Employment Type : Full Time
Qualification : Bachelor

Job Responsibilities

Lead a team to achieve sales target by performing telemarketing activities in promoting unsecured loan products (card, personal loan, etc.) and deliver excellent services to customers

Equip team members with advanced service / cross-selling technique to uplift overall product and risk management knowledge

Maximize the output of the section by timely review and mobilize the resources to complete various jobs

Collaborate with various departments to ensure smooth launch of promotional campaigns, application process, migration and system enhancement projects

Keep abreast of the changes in the latest regulatory requirements, internal guidelines and policies

Job Requirements

Bachelor Degree in related disciplines or equivalent qualifications

Minimum 3 years of experience in bank call centre operations with at least 1 year of experience at supervisory level

Good interpersonal and people management skills

Strong attentiveness to details and able to work independently and under pressure

Sound knowledge of application software

Proficiency in both English and Chinese, with fluency in Putonghua an advantage

Willing to work on flexi-hours

Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

Interested parties please send your full resume to AND Personal data collected will be used for recruitment purpose only and all applications will be treated in strict confidence.