Job Details

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Assistant Manager, Customer Contact Centre (Insurance)

Post Date : 2019-07-25 Our Telecommunication client is looking for a Assistant Manager, Customer Contact Centre (Insurance) to join they team in Hong Kong.

Job Reference : MHK-13510
Industry : Telecommunication
Salary Range : $25,000 - $29.999
Job Location : Hong Kong
Employment Type : Full Time
Qualification : Bachelor

Job Responsibilities

Manage and Lead a team to meet sales achievement in both Insurance and General Banking products

Monitor the team’s sales performance and provide timely coaching, motivate staff and ensure the sales quality comply with bank’s guidelines

Forecast and manage sales capacity, optimize the team’s resources to meet business needs

Provide strategic views to Section Manager / Head of Sales on business development to ensure the sales program runs smooth and contribute on sales growth

Ensure the accuracy of sales tracking record and prepare MI reports and Management Dashboard

Channel customer feedback to respective internal counterparts timely and properly, and support them to conduct health check in new workflow initiatives or system enhancements

Participate in projects of process improvement and transformation, conduct evaluation to assess the business impact and identify enhancement opportunities

Provide relief supervisory support for other sales team in CCC

Job Requirements

University degree in related disciplines or other relevant qualifications

Minimum 3 years relevant experience, with exposure to call centre operations in banking industry and with at least 1 year at supervisory level

Passes in IIQE (Paper 1, 2, 3).  Relevant professional qualification in investment is an advantage

Solid knowledge on insurance would be definitely an advantage.

Strong communication, interpersonal and presentation skills

Strong self-motivation with ability to work independently and under pressure

Proficiency in both English and Chinese, with proficiency in Putonghua an advantage

Good knowledge of application software

High level of customer centricity mindset with dedication to deliver exceptional quality services for customers


Interested parties please send your full resume to AND Personal data collected will be used for recruitment purpose only and all applications will be treated in strict confidence.