Job Details

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Card and Loans Telesales Officer

Post Date : 2018-07-20 Our Banking/Finance Service client is looking for a Card and Loans Telesales Officer to join they team in Hong Kong.

Job Reference : MHK-13449
Industry : Banking/Finance Service
Salary Range : $25,000 - $29.999
Job Location : Hong Kong
Employment Type : Full Time
Qualification : Diploma

Job Responsibilities

To provide professional and all rounded hotline services, handle enquiries and promote unsecured loan products (card, personal loan, etc.) proactively via inbound and outbound channels

Promote loan / insurance products when customer’s need are being identifies to reach the sales achievement for the department

Contribute to the achieving the section’s service and sales objectives

Timely response to customer’s feedbacks, drive for service improvement and better customer experience

Assist team head to review and allocate the resources so as to optimize the team productivity

Identify the potential improvement areas to enhance the work efficiency

Coordinate and liaise with relevant parties to ensure smooth implementation of various projects


Ensure all processes of the team comply with the internal control standards, group compliance policy and external regulatory requirements

Job Requirements

Diploma in a related discipline OR other relevant professional qualifications

Minimum 3 years of experience in Retails Banking, Call Centre or Telemarketing business

Strong sales and customer service orientation, with ability to work under pressure

Proficiency in both English and Chinese, with fluency in Putonghua an advantage

Willing to work on flexi-hours


High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

Interested parties please send your full resume to AND Personal data collected will be used for recruitment purpose only and all applications will be treated in strict confidence.