Job Details

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Service Delivery Support Engineer

 
Post Date : 2018-01-08 Our Human Resources Management client is looking for a Service Delivery Support Engineer to join they team in Hong Kong.

Job Reference : MHK-13408
Industry : Human Resources Management
Salary Range : Negotiable
Job Location : Hong Kong
Employment Type : Permanent
Qualification : F.5 or above
 

Job Responsibilities

  • Monitor infrastructure remotely
  • Ensure that assigned infrastructure at the client site is configured, installed, tested and operational
  • Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail
  • Investigate second line support calls assigned and identify the root cause of incidents and problems
  • Provide telephonic support to clients

Job Requirements

  • Diploma or above in Information Technology or related disciplines
  • 6 – 8 years’ work experience
  • 4 years’ relevant experience within Technology industry
  • CCNP or MCSA qualified is an advantage
  • Display a strong client service orientation
  • Strive to meet and exceed SLAs at all times
  • Ability to communicate well and display Good attention to detail



Interested parties please send your full resume to resume@motivahk.com AND Personal data collected will be used for recruitment purpose only and all applications will be treated in strict confidence.