Job Details

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Service Delivery Support Engineer

Post Date : 2018-01-08 Our Human Resources Management client is looking for a Service Delivery Support Engineer to join they team in Hong Kong.

Job Reference : MHK-13408
Industry : Human Resources Management
Salary Range : Negotiable
Job Location : Hong Kong
Employment Type : Permanent
Qualification : F.5 or above

Job Responsibilities

  • Monitor infrastructure remotely
  • Ensure that assigned infrastructure at the client site is configured, installed, tested and operational
  • Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail
  • Investigate second line support calls assigned and identify the root cause of incidents and problems
  • Provide telephonic support to clients

Job Requirements

  • Diploma or above in Information Technology or related disciplines
  • 6 – 8 years’ work experience
  • 4 years’ relevant experience within Technology industry
  • CCNP or MCSA qualified is an advantage
  • Display a strong client service orientation
  • Strive to meet and exceed SLAs at all times
  • Ability to communicate well and display Good attention to detail

Interested parties please send your full resume to AND Personal data collected will be used for recruitment purpose only and all applications will be treated in strict confidence.