Job Details

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Service Delivery Manager

Post Date : 2017-08-09 Our IT/E-Business client is looking for a Service Delivery Manager to join they team in Hong Kong.

Job Reference : MHK-13377
Industry : IT/E-Business
Salary Range : $40,000 - $44,999
Job Location : Hong Kong
Employment Type : Full Time
Qualification : Bachelor

Job Responsibilities

  • Ensure services are delivered according to agreed Service Level Agreements (SLA) and other contractual obligations
  • Establish excellent working relationships with the client representatives who also operate at a regional level within their business typically
  • Manage the delivery of the service by establishing the relationship with the client, agreeing the points of interaction and escalation, managing the services budget and ensuring the continuous delivery of the service according to the SLA
  • Facilitate the delivery of the service by establishing the ‘Single Point of Contact’ interface with the client and Services organization, agreeing the points of interaction and escalation
  • Ensure account financial activities are carried out as required
  • Identify risks to delivery and drive the implementation of the appropriate solution to reduce the likelihood of escalations and/or delivery impact to the client
  • Identify opportunities to up sell services and to track other opportunities that may emerge

Job Requirements

  • Bachelor Degree in Computer Science, Electronic Engineering or related disciplines
  • Experience in network operation is preferred
  • Experience in developing cost models, SLAs and contract negotiations highly preferred
  • Valid ITIL v3, PMP certifications highly preferred
  • Must be able to communicate effectively in English and Cantonese

Interested parties please send your full resume to AND Personal data collected will be used for recruitment purpose only and all applications will be treated in strict confidence.