Job Details

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Premium Customer Service Officer/Supervisor (Inbound / Outbound Hotline)

Post Date : 2018-01-02 Our Telecommunication client is looking for a Premium Customer Service Officer/Supervisor (Inbound / Outbound Hotline) to join they team in Hong Kong.

Job Reference : MHK-13316
Industry : Telecommunication
Salary Range : Negotiable
Job Location : Hong Kong
Employment Type : Permanent
Qualification : F.5 or above

Job Responsibilities

  • Handle premium members’ enquiries, reservations and meet & greet arrangements
  • Support and assist members with check-in procedures
  • Uphold a professional work attitude to maximize guest satisfaction
  • Responsible for providing and maintaining a friendly and warm atmosphere through personalized, prompt and efficient guest services at all times
  • Provide necessary support in assignments given by the superiors

Job Requirements

  • Diploma holder or above in Hospitality, Tourism or related disciplines
  • Excellent phone manner, customer service skills and presentation skills
  • Proficient in PC skills (MS Word, Excel and PowerPoint) and Chinese word processing
  • Willing to perform night shift duties including Sat/Sun and Public Holiday
  • Good command of spoken and written English, Cantonese and Mandarin

Interested parties please send your full resume to AND Personal data collected will be used for recruitment purpose only and all applications will be treated in strict confidence.